This is a legally binding agreement between you and Harvest Australia Pty Ltd (Harvest). Please take the time to read through the following terms and conditions carefully. By confirming a travel package, you accept the terms of use contained in this agreement on behalf of yourself and the parties you are authorised to represent.
- RATES
All prices quoted by Harvest Australia Pty Ltd are in the local currency for Australia (AUD) and are current as at the 1 April 2025.
- TAXES
The Goods & Services Tax (GST) is included in all quotations and confirmations. Other taxes may apply and will be advised at the time of quotation or booking confirmation, as included or payable direct.
- GRATUITIES
Service charge and gratuities are not included in any prices except where indicated in the quotation.
- BOOKINGS
Use of Harvest’s online booking site may require you to register and provide certain data to Harvest, its affiliates or its suppliers. As a condition of using Harvest’s online booking site, you represent and warrant that:
- the personal information you provide is true, accurate, current and complete, and you are entitled to provide such information; and
- you will maintain and promptly update the personal information held by Harvest to keep it true, accurate, current and complete.
If you provide any information that is untrue, inaccurate, not current or incomplete or Harvest or its affiliates have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future access to and use of the Harvest online booking site.
By using Harvest’s online booking site, you warrant to us that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the site in accordance with all Terms & Conditions herein. Those under 18 must be represented by a parent, legal guardian or approved Group Organiser.
You agree to be financially responsible for yourself and all parties you represent when using Harvest’s online booking site. You also warrant that all information supplied by you or members of your group in using the site is true and accurate. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the reservations facilities of Harvest’s online booking site shall be used only to make legitimate reservations or purchases for you or for another person(s) for whom you are legally authorised to act.
You understand that abuse of the travel services reservation facilities of Harvest’s online booking site may result in you being denied access to such facilities. You must keep secure any means of identification that we may provide to you in order to access the site. Only Group leaders may use their unique user name and password to access the site. The Group Leader may not pass their log in details on to any other party to access the site, to view availability or confirm bookings. The misuse of the unique log in will result in your booking being cancelled and the Group Leader’s access will be subsequently terminated.
Any booking made or order placed by you, whether through Harvest’s online booking site or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions.
Prices will otherwise remain subject to change due to unforeseen factors beyond Harvest’s control.
- SPECIAL REQUESTS
Any special requests (such as airline seating or dietary requirements) made at the time of booking are on a request basis only. Harvest will do all possible to accommodate requests but cannot guarantee these can be met in all instances. Additional costs may apply to confirm such requests and are the responsibility of the Pilgrim.
- DEPOSITS / PAYMENTS
- A per person deposit of $200.00 per person is due at time of booking. Any deposits not received within 14 days after the booking is made will result in the booking being automatically cancelled.
- Full balance of payment must be received no later than 19 September 2025.
- Payments made by credit card will incur the following credit card fees:
– American Express, VISA and MasterCard: 1.75%
- Bookings made after 19 September 2025 will be subject to airline and accommodation availability and increased pricing. Full payment will be required within 7 days of confirmation. A Late Booking fee of $200.00 per person will apply to all bookings made after 19 September 2025
- PRIVATE ROOM SUPPLEMENT
If approved by the group leadership, single rooms must be requested and will be subject to availability at the time of booking. Extra costs will apply for any single rooms confirmed and must be paid for by 29 August 2025. This supplement may not apply to university residences or retreat centres where rooms are predominantly single.
- SELLING PRICES
Prices are current as at 1 April 2024 and are based on costs, charges, tariffs, rates, taxes, levies and currency exchange rates calculated on the basic pilgrimage departure and are not inclusive of fees, costs, charges and levies for additional flight and travel arrangements and stopovers.
All costs are subject to change at any time due to alterations in taxes, charges or levies imposed by airlines, tour companies, governments, their agencies, principals and/or currency fluctuations. Harvest reserves the right to amend the price of a pilgrimage due to such increases.
- CANCELLATION
• Up until the 19 September 2025: Deposit is non-refundable.
• From the 20 September 2025 to the day of Departure: The full package cost will be charged for any cancelled passengers.
All cancellations must be advised in writing to [email protected]. All deposits and payments forfeited from cancellation are not exchangeable as payment towards new bookings that may be required at a later date.
- PASSENGER NAME CHANGES
Passenger name changes up to the 26 of September can only be requested through your group leadership and may incur a fee.
Any name changes after 26 of September will not be permissible and therefore deemed as a full cancellation resulting in forfeiture of full monies paid. Should passenger’s First Name and Surname in a booking not match the precise spelling on passenger’s photo ID Harvest will allow a spelling error correction (not a name change) at no cost up until 45 days prior to your outbound departure date.
- BOOKING ALTERATIONS
Any changes to an individual travellers confirmed / deposited booking will incur the following costs –
- Up to the 19 September 2025 – $100.00 per person per change plus any costs or penalties imposed by Harvests Suppliers
- From the 20 September to 26 September 2025 – $200.00 per person per change plus any costs or penalties imposed by Harvests Suppliers
- From the 27 September 2025 to day of departure – $400.00 per person per change plus any costs or penalties imposed by Harvests Suppliers
- REFUNDS
Unused services offered as part of these packages are non-refundable.
- TRAVEL INSURANCE
It is strongly recommended that all ACYF registered participants hold basic domestic travel insurance coverage for duration of their travel. Domestic travel insurance is available. Harvest will provide access to competitive quotations for individual domestic travel insurance cover as part of each individual booking.
- HEALTH
Any medical condition, disability or mobility difficulty that may affect the functioning of the group must be advised at the time of booking. Any pilgrim with a pre-existing medical condition or illness must declare the nature of such condition at the time of booking and make arrangements for the provision of medications or other course of treatment that may be required during the tour.
Any relevant health or mobility conditions not adequately disclosed may result in your immediate and direct return to your point of departure at your expense and without availability of a refund. This is necessary to assure the health and safety of all group members and in particular those with whom you may be sharing a room. We recommend you consult your doctor in respect of your intended travel as this may also have some bearing on your application for travel insurance.
Pilgrims with a serious or ongoing medical condition or mobility constraint (subject to travel approval by Harvest and group leadership) must bring an accompanying able-bodied companion/carer. (refer to– Minimum Mobility Requirements).
All requests for health/medical clearance submitted by pilgrims are at the sole discretion of the operating carrier/tour operator/travel insurance company. Harvest cannot be held responsible for the outcome of these decisions.
- MINIMUM MOBILITY REQUIREMENTS
Many of the sites visited on our pilgrimages require a reasonable amount of walking. Pilgrims are required to at least:
- Be able to walk for a minimum of 2 hours on uneven surfaces without the use of any walking aid, on any given day
- Walk up multiple flights of stairs and short, steep hills
- Stand for a minimum of 20 minutes without needing to sit down
- Carry their own luggage
- Get on and off various modes of transport without assistance
Harvest must be advised, at the time of booking, of ANY physical condition that will affect your mobility. Your condition will be assessed and may require qualified medical consultation. Whilst Harvest will make reasonable attempts to accommodate any special needs, it is not responsible in the event that we are not able to do so, nor are we responsible for any denial of services by carriers, hotels, restaurants or any independent suppliers.
Most transportation services, including touring coaches, are not equipped with wheelchair ramps. Harvest regrets that it cannot provide individual assistance to a pilgrim for walking, dining, getting on or off coaches or other personal needs.
A qualified and physically able companion/carer must accompany travellers who need assistance and must be responsible for their wellbeing. Wheelchairs, walking aides or any particular hotel room specification cannot be arranged once a pilgrimage has commenced.
If a Pilgrim’s mobility limitation affects the operation of the pilgrimage, that pilgrim will be immediately returned home, at their expense and no refund for unused services will be applicable.
- RESPONSIBILITIES
Harvest shall act solely in the capacity as your agent in this transaction and shall utilize our judgment and expertise in attempting to provide, on behalf of your organisation or group, the services described herein. Services provided are subject to the conditions specified by the subcontractors and suppliers. This agreement and our transactions will be governed by and interpreted in accordance with the laws of New South Wales, Australia and you submit to the exclusive jurisdiction of its courts. Our responsibility is limited to the exercise of reasonable diligence and care on the part of the personnel and representatives in supplying the services described herein.
Harvest does not accept any responsibility for default causing loss or injury to persons whether by negligence or otherwise on the part of the principal providing any facilities for any person taking advantage of the services described in each tour. Harvest is not liable for any loss suffered by any person or any additional expense caused or occasioned by delay, change of aircraft service, alteration to any other travel service, illness, injury, strike, civil disturbance, terrorism, quarantine, flood or other disturbances of whatsoever nature interfering with, altering, or adding to the cost of the service requested or booked.
Harvest is not liable for any dissatisfaction the pilgrim may have with the properties, service or event management outside their control. The above exclusions of liability are subject to any statutory liability which unresolved may not be excluded by law. Unresolved difficulties must be conveyed to Harvest Australia Pty Ltd in writing with any supporting documents within 30 days of return to your home city.
Harvest is an independent contractor and may take and pay commissions, discounts or rebates relating to the services described herein.
- ERRORS / OVERSIGHT DISCLAIMER
Harvest reserves the right to correct any error in rates quoted or calculated for any service notwithstanding that the invoice may have been paid in full. Pilgrim/s accept that Harvest staff, Management or its Agents could make an oversight affecting travel arrangements. Pilgrim/s agrees and understands that Harvest’s (or its agent’s) obligation is to amend such error or oversight by prompt action/correction (if possible) or refund based on actual cost of itinerary services/sectors affected. Pilgrim/s understands and agrees to such limitation of the claim.
- FORCE MAJEURE
In the event of a Force Majeure Event, Harvest shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind. Harvest assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an “Act of God” or any other condition outside Harvest’s control (“Force Majeure Event”), including without limitation:
- Fire
- Volcanic eruption
- Inclement weather
- Environmental pollution or contamination
- Earthquake
- Low or high water levels
- Flood
- Water or power shortages or failures
- Tropical storms or hurricanes
- Riots or civil commissions or disturbances or any other acts of similar nature
- Sabotage
- Strikes of labour disruptions
- Arrests
- Restraint of rulers or peoples
- Expropriations
- Acts of terrorism
- War
- Insurrection
- Quarantine / Pandemic restrictions
- Government health advisories, restrictions, warnings or alerts of any kind of nature
- Government seizures
- Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorisation
- Damages to its facilities or the travel supplier and its facilities
- Or any other unforeseen circumstances or any other factors unforeseen by Harvest that adversely affects or hampers its ability to fulfil any of its contractual conditions.
- CONSUMER PROTECTION
Harvest is a member of the Australian Federation of Travel Agents (AFTA), the Council of Australian Tour Operators (CATO), and is fully accredited under the AFTA Travel Accreditation Scheme (ATAS) guidelines.
- COMPLAINTS
We will try and settle any complaints quickly and fairly and all correspondence should be sent to: Harvest Australia, PO BOX 6087, Alexandria BC, NSW 2015 or via email to [email protected].
- CHILD PROTECTION
Harvest Journeys is committed to child safety. We want children to be safe, happy, and empowered. We support and respect all children, as well as our staff and volunteers. We are committed to the safety, participation, and empowerment of all children. For more information, please visit: https://www.harvestjourneys.com/child-safety/
- PRIVACY POLICY
We encourage you to visit the Harvest Privacy Policy, available online at: https://www.harvestjourneys.com/privacy-policy/
